Business Healthcheck

• Complete analysis of the business with detailed plan of correction and who should deliver it.
• Customised analysis of selected modules with detailed plan of correction and who should deliver it

Estimating Analysis

• What’s missing
• How to improve
• The Estimator
• Quality or quantity
• Salesman or journeyman

Labour utilisation – profitability being missed

Communication solutions

• Inside the Bodyshop
• Outside the bodyshop
  

Lean Process Development and the 5 ‘S’ programme

• This was only available to Franchised Dealers for many years 
  

Mystery shop including –

• Estimate visit and handling inc. analysis of estimate
• Customer handling
• Telephone calls and review
  

Health & safety review

• Are you doing all that you should be?
• Are the employees doing all that they should be?
  

PAS 125 implementing and achieving the BSI Kitemark

Customer survey with facts from the customer experience

Employee survey

• What do your staff they think?  Often excluded but often most informed
  

Employee skills and needs analysis

• Do you know if staff are as good as they can be
• Do employees want to progress and add value to the business
• In house specialists
  

Workshop utilisation

Invoicing Analysis

• Correct Labour rates
• Missing items
• Chargeable
• Sub-Con charges
• Correct invoice package – delays to payment
• Labour rates incorrect
• Wrong addresses
• Collection note missing etc etc.
• Are you unknowingly making fraudulent sales?

Up selling to the customer – retail salesman within

• On site – the captured customer
• What can you sell to the customer
• Training for the up-sell and who should sell it

Marketing

• Are you doing enough?
• How to target new business
• Customer retention – it starts with you!

Buying

• Are you getting the best deal?  – Tendering for new discounts
  

Courtesy car usage

• Repair cycle time
• Are you getting the best deal out there?
• Could a third party handle courtesy cars better?
  

Paint Dept

• Oven cycles
• Effective oven usage
• Wet materials usage and wastage
  

Dry Goods           

• Utilisation and Wastage
• Type Suppliers - Mirka 3M
• Impressed stock
• Who takes ownership
  

Custom Microsoft Excel Spreadsheets and Reports

• Tracking or Recording
  

Custom Microsoft Word Documents

• Tracking or Recording
  

Auditing and an Audit trail – Bespoke Auditing - to your requirements or our recommendations

• Monthly
• Bi-Monthly
• Quarterly
• Six Monthly
• Annual